Frequently Asked Questions

Everything you need to know about your Ben Parkes gear and orders.

How long will it take for my order to arrive?

Standard UK shipping typically takes 2-4 business days. International orders can take between 7-14 business days depending on the destination and local customs processing.

What is your return policy for running apparel?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, socks cannot be returned once opened.

Do you offer international shipping?

Yes, we ship our running gear worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

How should I care for my Ben Parkes technical gear?

To maintain the performance of your technical fabrics, we recommend a cool wash at 30°C. Avoid fabric softeners and do not tumble dry, as high heat can damage the moisture-wicking fibers.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.